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A

[+] ALCOHOL-FREE SECTIONS

Sun Life Stadium offers special family friendly sections during football games.

Football – Sections 331 and 332 are the alcohol-free zones for Dolphins games.

For the Club Level alcohol-free zone is 232.

[+] ALCOHOL POLICY

  • No alcohol is permitted to enter or leave the Sun Life Stadium.
  • Alcohol sales cease at the start of the 3rd quarter for Miami Dolphins games.
  • Alcohol sales cease at the start of the 3rd quarter University of Miami games
  • Alcohol service on the Club Level ends one hour after the game.
  • Guests must be 21 and present valid identification.
  • Guest must show ID for every purchase.
  • A guest may not purchase or have in his/her possession more than two alcoholic beverages at one time. Guests are allowed two drinks per purchase per visit.
  • Alcohol is not to be served to an impaired guest.
  • Sun Life Stadium strongly encourages the use of a designated driver. Guests can sign-up for the Designated Driver Program at Guest Relations located at sections 104, 304 or on the Club level at sections 246, 314 and 218, 318 for football.
  • The sale and distribution of alcoholic beverages is at the discretion of Centerplate.
  • Bottle caps must be removed.
  • Beverages are allowed on elevators/escalators, but not out of the stadium.

[+] ANIMALS

Service, signal or guide animals for disabled guests are welcome at all Sun Life Stadium events. Sun Life Stadium also allows animals, which are integral to a pre-approved event. If specific accommodations are needed for service animals, please call Sun Life Stadium at 305-943-8000.

[+] ASSISTIVE LISTENING DEVICES (ALD)

Complimentary hearing amplification devices are available and provided at all Guest Services locations. Guests must present a picture ID, credit card or a valid driver’s license as a security deposit for the use of these devices.

[+] AUTOGRAPHS

Fans requesting autographs of football players should contact a Guest Services representative at 954.943.8000.

[+] ATM (AUTOMATED TELLER MACHINES)

ATM’s are located throughout the stadium. Please ask any Guest Services representative for assistance.

[+] AUTOMOBILE ASSISTANCE

As a complimentary service to all guests, a towing service will provide free emergency road service within Sun Life Stadium to any guest experiencing car trouble before, during and up to one hour after any event. Services include recharging a battery, as well as changing a flat tire. A fee will apply if vehicle is requested to be moved off property.

B

[+] BABY CHANGING STATIONS

Baby changing tables are available in all women’s and men’s restrooms throughout Sun Life Stadium.

[+] BANNERS & SIGNS

Guests are welcome to display hand-held banners or signs in the Stadium during events provided they are in good taste and do not contain the following:

  • Derogatory comments or profanity
  • Impede another guest’s view of the playing field
  • Commercial content
  • Block stadium equipment
  • Block stadium signage or decor, including the field wall
  • Stadium officials reserve the right to remove banners and signs in their sole discretion

[+] BOKAMPERS MVP CLUB

Bokampers MVP Club, located on the mezzanine level, is an oversized luxury suite that is sold on an individual or group basis. This area allows ample space for guests to enjoy and “mingle”.

  • Occupancy level of 144 guests
  • Advantage of having access to a private elevator via East gate
  • Tickets may be purchased annually or on an individual basis
  • Amenities included for our guests to enjoy is a delicious varied buffet, open bar as well as pregame Cheerleader and Alumni visits.

C

[+] CHEERLEADERS/STUDIO

If you are interested in booking the Miami Dolphins Cheerleaders at your next event please visit: www.dolphinscheerleaders.com or e-mail: cheerleaders@dolphins.com.

[+] THE CLUB (BANK UNITED CLUB LEVEL)

Located on the 200 level, these seats are wider, weather-protected and provide access to air conditioned lounge areas. In order to access the 200 level, guests must have a ticket for The Club, a Premium Suite, or Executive Suite. A Club Level re-entry pass is issued to each guest as they exit, and guests must present their ticket and re-entry pass upon return to The Club.

  • For sales information, call (305) 623-6200 or (888) FINS-TIX; email clubtix@dolphins.com.
  • For University of Miami Club Level memberships, Legends Suites or Executive Suites call 1-800-GO-CANES, or e-mail canestix@miami.edu.

[+] COMMUNITY RELATIONS (MIAMI DOLPHINS)

The Miami Dolphins through the Foundation have made a commitment to the betterment of South Florida youth with a direct focus on education, health, social and community service challenges.

  • The Community Relations Department sponsors the Students of the Week program from Miami-Dade/Broward Counties.
  • Miami Dolphins Foundation Fundraising locations during Miami Dolphins football games are located in the Grand Plaza on the south side. Joe Robbie Plaza, on the north side, section 142 concourse and the Club Level section in 244.
  • Celebration Club Messages are available to be posted on the scoreboard. It is a donation to the Foundation ($350-$500). Celebration Club messages must be booked five (5) days prior to the game.

For information please contact the Miami Dolphins Community Relations Department at 305.943.7200.

[+] CONCIERGE DESK (THE CLUB)

The Concierge desks provide guest services to all guests on the 200 and mezzanine levels. Concierge locations are located at sections 218, 246 and the mezzanine.

[+] CREDENTIALS

Every credential indicates the areas within the stadium where they will be honored. It is essential each team member be familiar with the various types of credentials. If you are not clear on whether a person has clearance to a specific area, they should be stopped and identified before allowed to proceed.

[+] CREDIT CARDS

All major credit cards are accepted at food, beverage and merchandise points of sale throughout Sun Life Stadium.

D

[+] DESIGNATED DRIVER PROGRAM – BUD LIGHT (GOOD SPORT PROGRAM)

Sun Life Stadium and Anheuser Busch encourage our guests to be responsible, especially when consuming alcoholic beverages during an event. Guests must be 21 years of age and have a valid driver’s license to be eligible as a designated driver. The Designated Driver Program begins when the gates open and ends at 3rd quarter for football. Designated drivers will receive a coupon for a free soft drink to be redeemed at any concession stand and are entered into a raffle to receive a team jacket. At the end of the season one designated driver will be randomly selected from each participating team/stadium and have a chance for a trip to the Pro Bowl.

Guests may sign up for the Designated Driver Program at the following located at 104, 132, 304 and 332. For the Club Level, sections 218, 246 and the mezzanine.

[+] DISABLED SEATING

Seating for guests with disabilities is available and can be purchased at the Stadium Box Office, by calling Ticketmaster or by going to a TicketMaster.com. Please direct all questions regarding disability access to Club Level/ADA services at (305) 943-6672.

Wheelchair seating is available in the following locations:

  • 100 Level: 103, 107, 125, 128, 131, 146, 150, 153, and 156
  • 200 Level: 248 and 249
  • Suites: 213A, 309A, 316B and 335A
  • 400 Level: 446
  • Field seating

[+] DOLPHINS BUSINESS ALLIANCE

The Dolphins Business Alliance (DBA) is a way for Dolphins sponsors and Members to develop stronger and more meaningful business relationships, in connection to the Miami Dolphins and Sun Life Stadium. Through unique year-round events and targeted introductions, the DBA provides value to its Members beyond their suite, seat, sign or spot. These assets include several high-end events throughout the calendar year ranging from pregame receptions, trade show, golf tournaments, coordinated one-on-one introductions and dinners, to content creation across digital, social and event platforms.

Please direct all inquires to PSullivan@Dolphins.com.

[+] DOLPHINS CANCER CHALLENGE (DCC)

Launched in 2010, as a collaborative effort between the Miami Dolphins and the University of Miami, the Dolphins cancer Challenge is dedicated to improving people’s lives through the financial support of innovative cancer research at the Sylvester Comprehensive Cancer Center.

DCC gained its inspiration from Dolphins alumnus and radio commentator Jim “Mad Dog” Mandich who was battling cancer, a battle he ultimately lost in 2011.

Through a fun, safe and exceptional two-day bike event and a 5, DCC provides the experts at Sylvester 100 percent of rider-raised, unrestricted funding to develop novel advances in cancer research to offer hope and critical care for South Florida patients and their families.

In just five years, DCC has raised over $11 million for Sylvester. We look forward to continuing this growth for DCC VI, scheduled for February 2016.

Register to ride, walk or volunteer today at DolphinsCancerChallenge.com.

E

[+] EJECTIONS

Sun Life Stadium must first approve any guest ejection with the assistance of police. Any guest escorted the building MUST be documented by Miami-Dade Police Department and Elite Services. The guest’s ticket stub should be confiscated and the involved team members are responsible for all incident report documentation.

  • Refer to the Guest Conduct and Guidelines for handling guest behavior
  • Each guest who is ejected from a Miami Dolphins game must pass a fan conduct course prior to being allowed access to future events.

[+] ELEVATORS

Elevators are available on the north, south, east and west sides of the stadium for guests with disabilities. Additionally, the elevators on the north and south sides are available for use by suite holders, the 72 Club and the Nines. Designated team members and guests with disabilities may use the elevator on the west side. The freight elevator is located on the east side. (Beverages are permitted on the guest elevators).

[+] EMERGENCY EVACUATION PROCEDURE

Evacuation steps:

  • Gate supervisors will be notified by Command Post to open all gates
  • Public address and scoreboard announcement will advise the public that the stadium is to be evacuated.
  • Ticket takers, ushers and event staff will instruct guests to move to adjacent sidewalk. Do not block exits.
  • Elevators and escalators will NOT operate at this time
  • Calmly walk to nearest exit

[+] EMPLOYMENT

Sun Life Stadium is an equal opportunity employer and offers many exciting opportunities for employment.

  • For employment opportunities with Centerplate, please call 305.623.6440.
  • For employment opportunities with Elite, please call 305.626.7450.

[+] ESCALATORS

Escalators for the 200 and 300 levels are located at all ramps and suite entrances. For access to the 200 level (the Club), escalators are also located in the north and south sides of the stadium.

[+] EXITING AFTER AN EVENT

Guest may exit Sun Life Stadium via all ramps, elevators and escalators. No on eis permitted on the field unless escorted by authorized and credentialed stadium personnel. Stadium personnel will be stationed on the field immediately after the game/event to secure it from unauthorized access. 100 and 300 level guest may exit the stadium via ramps or escalators unless they are guests with a disability.

F

[+] FANTASY LOUNGE

Located on the 200 level by Gate C, the Fantasy Lounge is the ultimate destination for fantasy football fans. Enjoy football games from around the NFL in the comfort of this air conditioned area on The Club (open to Club members and suites as well as Field Club guests only), with a large freestanding bar. The Fantasy Lounge offers access to the latest fantasy stats, news from around the NFL and other exclusive content on NFL Mobile.

[+] FIELD CLUB BOXES

Located on the field-east and west end zone, these recliner seats have access to air-conditioned lounge area that offers a buffet, beer and wine. Access to Field Club lounges only.

[+] FINSIDERS

The Finsiders is the Miami Dolphins’ multi-media show that airs with every weekday afternoon from 4-7 p.m. The show can be heard on the radio in South Florida and watched live in high-definition anywhere in the world on Dolphins.com. The show is anchored by Greg Likens and each day, two analysts will join him to breakdown the latest Dolphins, NFL and sports news. The show broadcasts daily from a studio inside the Dolphins training facility in Davie and features regular interviews with Miami Dolphins players, Miami Dolphins Head Coach Joe Philbin and national league analysts.

The highly interactive show also features the opinions of Miami Dolphins fans around the world. Fans are able to text questions and comments to 347347, participate in the show’s live chat and reach out to hosts via Twitter.

[+] FIRST AID

First Aid locations are in sections 104, 208 and 346.

[+] FOOD SERVICES

Centerplate is the exclusive food and beverage provider for Sun Life Stadium. For catering, call 305.623.6526. Administrative Office 305.623.6526.

Concessions for Guests with Disabilities

during football, most concession stands at Sun Life Stadium are accessible to guests with disabilities.

[+] FOOTBALL

  • North, northwest, northeast, south, southeast and southwest gates for Miami Dolphins and UM games.
  • North and south gates for the Club, suite members, 72 Club, The Nines and guests with disabilities.

G

[+] GALLERY OF LEGENDS

In 2005 the Miami Dolphins celebrated their 40th season with the creation of the Gallery of Legends. The Gallery of Legends is a visual tour marking the 50 years of Miami Dolphins’ history.

This exhibit is a journey through time honoring the nine Dolphins players enshrined in the Pro Football Hall of Fame, Honor Roll inductees, as well as the “1972 Perfect Season Team.”

The exhibit contains memorabilia, photographs, game programs and authentic game used items such as jerseys, helmets, footballs and other historical artifacts from 1966 to the present.

[+] GATE OPENINGS

Miami Dolphins

Parking gates open four (4) hours prior to the start of the game.

Stadium gates open two (2) hours prior to the start of the game.

Miami Hurricanes

Parking gates open four (4) hours prior to the start of the game.

Stadium gates open 90 minutes prior to the start of the game.

[+] GRAND PLAZA

The Grand Plaza is located on the south side of the stadium, adjacent to the Team Store. Expanded entertainment, games an experimental activities stretching from southwest to southeast gates.

[+] GROUP RECOGNITION / HIGH DEFINITION SCOREBOARD

Football

Groups of ten (10) or more people will be recognized on the scoreboard. Please contact the Miami Dolphins Sales Department at (305) 943-6238, or the University of Miami Sales Department at 1-800-GO-CANES or email canestix@miami.edu.

[+] GUEST CONDUCT

Sun Life Stadium will provide a safe, comfortable, and guest-friendly atmosphere for all our guests. Sun Life Stadium has established the following guidelines for guest conduct:

  • Guests wearing obscene or indecent clothing will not be permitted into Sun Life Stadium.
  • Guests using foul or obscene language will be subject to ejection.
  • Guests appearing intoxicated will be subject to ejection and turned over to Miami-Dade Police Department.
  • Guests displaying rowdy or inconsiderate behavior will be subject to ejection.
  • Guests interfering with another guest’s ability to enjoy the game will be ejected from the Stadium and subject to arrest.
  • Guests attempting to sit in seats for which they are not properly ticketed, and refusing to move when asked, may be subject to ejection.
  • Guests should restrict their movements in the seating area to breaks in the action.

[+] GUEST SERVICES

All guests with questions or concerns should be directed to Guest Services. Guest Services is open when stadium gates open. Guest Services representatives are available to assist you with all questions, challenges, and any other game day situations. Guest Services representatives are available to help you with directions and individual concerns to ensure a pleasant experience at Sun Life Stadium.

Guest Services areas can be found at the following locations:

  • 104, 132, 304 and 332
  • Concierge desks are located at each elevator on the 200 and mezzanine levels at the north and south sides of the stadium

J

[+] JOE ROBBIE ALUMNI PLAZA

Created in 2011, the Joe Robbie Alumni Plaza pays homage to the founder of the Miami Dolphins. The signature piece of the Joe Robbie Alumni Plaza is the Robbie statue is (located in front of Gate C), and is surrounded by the “Dolphins Walk of Fame”. The inaugural class of inductees to the Walk of Fame included Robbie and Hall-of-Famers Don Shula, Dan Marino, Bob Griese, Nick Buoniconti, Jim Langer, Larry Little, Larry Csonka, Dwight Stephenson and Paul Warfield.

L

[+] LACTATION ROOMS (MOTHERS’ ROOM / NURSING ROOM)

Lactation rooms are available at the first aid stations at sections 104 and 346.

[+] LIV – SUN LIFE STADIUM

Looking for the most unique fan experience in all of sports? LIV Sun Life Stadium is your ticket.LIV is located at the west side of the stadium. LIV is a ticketed venue situated above the west end zone of Sun Life Stadium encompassing contiguous spaces on the 200 and mezzanine levels of the stadium. Guests in each area have full access to a unique set of entertainment and hospitality amenities only available to LIV Sun Life ticket holders. Amenities include special entry into the stadium, preferred valet parking options, food and beverage service at your seat, game by game entertainment programming, live DJs, and of course – the risk of running into a “who’s who” of celebrities, athletes and musicians.

LIV can be rented for special events as well., Please direct all inquires to DSaunders@Dolphins.com.

[+] LIVING ROOM BOXES

Located on the 100 level south side 35 yard line, the Living Room Boxes are a set of 4 recliners (32 boxes) which include upscale dining and in=seat service. All members have access to air-conditioned lounge area and all Clubs except The Nines and Field Club.

[+] LOST AND FOUND

Events
Lost and found is located at the following sections:

  • 104, 132, 218, 246, 304, 318, 332 and 346.

Non-events

  • Contact a representative at 305.943.8000.

Lost and found are held for 30 days after the event. If unclaimed after 30 days, items are disposed of or donated to a charitable organization. Sun Life Stadium is not responsible for lost or damaged items.

M

[+] MEMBER BENEFITS AND POLICIES

Online payments/Payments by telephone
Payment made in connection with Memberships are non-refundable, whether made online, in-person, or otherwise except as expressly stated herein. Online bill payments are currently available 24 hours/7 days a week. Please read the instructions below to utilize these payment methods. You will be required to enter your password for either an online or telephone payment. Members are responsible for maintaining the integrity and security of your assigned password. To have a password re-issued the Member of Record can request a reset of the password by logging into Account Manager by entering e-mail address on file and select forgot password. Upon receiving a valid request, TicketMaster will e-mail a temporary password to login and reset.

Please CLICK HERE to read the full Ticketmaster terms and conditions, which apply to all Miami Dolphins game tickets.

To make a payment over the internet:

1. Visit www.dolphins.com
2. Click the icon at the top right MEMBER.
3. Enter your Member account number and password.
4. Select the invoice and enter your payment information.

To make a telephone payment:

1. Call the Miami Dolphins Office main line 1-888-FINS-TIX.
2. Select the telephone option #1 to speak with a representative Monday-Friday 8:30am-5:30pm.

Ticket Forwarding

Ticketmaster ‘Ticket Forwarding’ allows the customer of record to cancel a “specified game on the member ticket card” and forward a “Virtual Ticket” to a friend or business associate. The “Virtual Ticket” generates a new barcode and is formatted as a printable file (Adobe Acrobat Required). When printed at home and presented at the gate, the print-at-home ticket allows admission into the stadium. Certain time restrictions and other conditions may apply to Ticket Forwarding. There are no charges for ticket forwarding.

** Please note: ADA sections are reserved for ADA qualified patrons only and their guests. Please see exchange policies outlined on this website for further clarification.

NFL Ticket Exchange: Buy and Sell Dolphins Tickets

The Miami Dolphins and the NFL have partnered with Ticketmaster to allow our Members to post their individual game tickets for re-sale on a team approved website. Once that website is enabled for 2015, Members can log on to their account via Account Manager and select ‘SELL.’ Upon clicking sell, a new browser window will open to the NFL Ticket Exchange website where Members can post their individual game tickets for sale. Once your posted tickets are purchased, the barcodes on your ticket card for the specified game are cancelled and new barcodes are issued to the buyer.

**Payments/Credits: Once your posted tickets are sold, the amount of the sale price is credited to either your Membership Account, less a 10% fee. Fees and charges for using the Ticket Exchange service are subject to change.

Unless a refund is requested in writing, that credit will remain on your Membership Account and applied to any future post season or renewal payments. If you do not wish to have money from tickets you have resold through NFL Ticket Exchange credited to your Membership account, you may change your Ticket Exchange profile so that any resale money is sent directly to you. NFL Ticket Exchange Customer Service: 1-888-635-5944 or nflticketexchange@ticketmaster.com.

To go straight to NFL Ticket Exchange now, please CLICK HERE.

 **Reminder: The Miami Dolphins Ticket Office and Ticketmaster are the only official outlets for Miami Dolphins ticket sales. Tickets purchased through other avenues may be invalid, counterfeit or stolen and may not be honored.

**If utilizing ADA tickets, please follow the exchange policy prior to posting tickets for re-sale. ADA sections are reserved for ADA qualified patrons and their guests only.

Stolen and Lost/Destroyed Tickets

Tickets will be made available to Members online prior to each applicable Miami Dolphins game at a date and time to be determined by Miami Dolphins Ltd. in its sole discretion. To accommodate Members, if tickets cards are stolen, destroyed or lost, the Member of record can contact the Miami Dolphins Ticket Office and request duplicate ticket cards. There is a $10 per seat charge for replacing stolen, lost or destroyed ticket cards and the Member of record must pick up the duplicate ticket cards in person with a valid photo ID. If the ticket cards have been stolen, please provide a police case number to the Miami Dolphins to have the $10 card reprint charge waived.

Membership Transfers

Membership Transfers are limited to an “Immediate Family Member” if a personal account, or an “Affiliate” if a company or corporate account.

Upon divorce or separation, we will honor a stipulation authorizing retention or transfer of membership to one or both of the parties. Without stipulation or agreement, the tickets shall revert to the Miami Dolphins who shall have the right to divide the tickets between the parties or otherwise cancel the account.

Please contact a Membership Service Rep to request a Miami Dolphins Season Membership Transfer Assignment Form or CLICK HERE for the form. Additional terms and conditions apply, as described on the form.

Change of Address

A change of address can be submitted by using any of the following options:

1. Complete and submit the address change form with a valid photo ID.

2. An address change can also be made via fax (305-943-6811) with a copy of a valid photo ID or in person at the Dolphins Ticket Office. Ensure prompt delivery of tickets, notices and other dated information by keeping address and telephone information current on your Membership Account. If you have multiple accounts, please indicate all account numbers that are impacted by the address change. Membership Accounts cannot be changed to or designated as ‘in care of’ a person or entity

Change of address request used to circumvent the Membership Transfer policy may result in revocation of the applicable Membership Accounts.

MEMBER POLICIES (subject to change from time-to-time)

1. MEMBER ACCOUNTS.
A Miami Dolphins Membership is a revocable license issued annually by Miami Dolphins, Ltd. (“Miami Dolphins” or “Dolphins”), as licensor. Payments made in connection with Memberships are non-refundable, whether made online, in-person, or otherwise, except as expressly stated herein. If a Membership is revoked by Dolphins without cause, Member’s exclusive remedy shall be a refund of any amounts paid for which no corresponding Membership benefits have been provided, which refund determinations shall be made by Dolphins in sole discretion. Members shall not be entitled to any refund in any other circumstance, including, without limitation, if the Dolphins revoke my Membership for cause, which shall include, without limitation: (i) failure to make timely payments, (ii) violation of any Miami Dolphins or stadium policies, as amended from time-to-time, including, without limitation, unruly or inappropriate behavior by me or any person that utilizes my tickets, which determination shall be made by the Dolphins in their sole discretion; (iii) resale of tickets for an amount less than face value. Memberships and Member are subject to the terms, conditions and policies (including the “Fan Code of Conduct”), established from time to time by the Dolphins. The current policies may be modified and/or supplemented at any time by the Dolphins. Any modifications or new policies will be effective when adopted. Members should not rely upon or have any expectation that the policies presently applicable will be applicable at any time in the future.

2. LICENSE FROM YEAR-TO-YEAR (RENEWAL).
Members are valued customers of the Dolphins, the Dolphins will diligently attempt to accommodate its customers. However, the opportunity to license a Membership from year-to-year, at any seat location, is a privilege granted by the Dolphins, which may be revoked at any time. Neither a Membership, nor the opportunity to license a Membership from year-to-year, constitutes any form of legal or equitable right, including without limitation an express or implied contract, lease, option, right of first refusal, implied trust, or expectancy interest. There is no automatic right to license a Membership from year-to-year, nor is there any guarantee that this privilege will be offered or granted by the Dolphins. Members should not form any manner of reliance on the privilege to license a Membership or Miami Dolphins tickets from year-to-year, nor can there be any prescriptive right to license a Membership annually. The privilege to license a Membership and Miami Dolphins tickets from year-to-year is not “property” and creates no property rights whatsoever under state statutory or common law or under the United States Bankruptcy Code. Additionally, seat location shall be subject to change by the Dolphins in its sole discretion.

3. IMPERMISSIBLE TRANSFERS.
Except as expressly set forth in this section, Membership and accounts are nontransferable, including without limitation assignment or transfer to a third-party, change of names (except upon submission of a marriage certificate or court order evidencing the same), or purported assignments to an “in care of” status. A Member may not either voluntarily or by operation of law, assign, encumber, sublicense, or otherwise transfer a Membership (collectively, “Transfer”), EXCEPT that a Member shall be permitted to Transfer a Membership (i) to an Affiliate if the Member is a partnership, corporation or limited liability company; or (ii) to Immediate Family Members as further described in the Miami Dolphins Membership Transfer Assignment Form. Membership shall not be deemed to be property of an estate in bankruptcy and are not transferable under the United States Bankruptcy Code. In the event that a Member files for protection under any chapter of Bankruptcy Code, the subject Membership shall immediately become void and of no further force and effect, and the Dolphins shall be entitled to resell the Membership to a third-party in its sole and complete discretion.

If the Member of Record is deceased, the court appointed Personal Representative may transfer the Membership to one or more of the deceased Season Ticket Account Member’s Immediate Family Members as defined above. The Personal Representative must provide documentation by the courts authorizing him or her to act in that capacity and information or documentation to demonstrate that the transferee Member is an Immediate Family Member.

4. REVOCATION OF SEASON TICKET ACCOUNT – DISPUTES.
The Dolphins reserves the right to revoke any Membership or Member Account without cause. In any dispute concerning Membership or Member Account, the prevailing party shall be entitled to recover the costs and expenses incurred in connection with such dispute, including, without limitation, reasonable attorney’s fees. There are no refunds or exchanges on amounts paid in connection with a Membership.

5. AMERICANS WITH DISABILITIES ACT INFORMATION.
The Dolphins will fully meet and comply with the Americans with Disabilities Act and its implementing regulations to ensure that patrons with disabilities received full and equal enjoyment of the goods, services facilities, privileges advantages or accommodations provided by the Miami Dolphins and its home stadium. Additional information regarding ADA-issues is available on the ADA section of the stadium website, or by calling 1-888-FINS-TIX and asking to speak with our ADA Coordinator. You may also email our ADA Coordinator at BDippolito@dolphins.com or MOrjuela@dolphins.com or visit the fully accessible Miami Dolphins ticket office located at 347 Don Shula Drive, Miami Gardens, FL 33056, Monday-Friday, 9am-5pm.

6. PLAYOFFS
Playoffs are at an additional cost above and beyond your annual Membership cost. Members shall have the opportunity to purchase the seats associated with their Membership for Dolphins home playoff games, with the exception of any Super Bowl games, which shall be governed by NFL rules. Except as expressly set forth herein, terms and conditions governing Members’ rights to purchase of playoff tickets shall be determined by the Dolphins in their sole discretion prior to the end of the regular season and may be amended from time-to-time.

7. MISCELLANEOUS
The Miami Dolphins and South Florida Stadium LLC are not responsible for and the member assumes all risks incident to the game or related events, to which this ticket admits the holder, including the risk of lost, stolen or damaged property or personal injury. The ticket holder will not transmit or aid in transmitting any picture, account or description (whether text, data or visual) in any media now or hereafter existing of all or any part of the football game or related events. Breach of the foregoing may result in legal action against the member. The ticket holder grants to the NFL, the Miami Dolphins and their designees the irrevocable permission to use his or her voice or likeness in any media now or hereafter existing in connection with all or any part of the football game or related events, for any purpose whatsoever, including the commercial purposes of the NFL, the Miami Dolphins and their sponsors, licensees, advertisers or broadcasters. Ticket holder may not enter the football game or otherwise use this ticket for advertising, promotion or other commercial purposes (including contests, sweepstakes and giveaways) without the NFL’s and the Miami Dolphins express written consent. Upon remitting any full or partial payment toward your Membership, or by accepting delivery of your tickets or other Member benefits, you agree to comply with the terms and conditions set forth herein as may be amended from time-to-time, as well as the Ticketmaster Terms and Conditions at http://www.ticketmaster.com/h/terms.html. You further agree that your personal information may be used by the Miami Dolphins and their designees in accordance with the Miami Dolphins privacy policy at http://www.miamidolphins.com/footer/privacy-policy.html, which is hereby incorporated by reference.

NFL Stadium Bag Policy

The NFL has instituted a safety policy for all stadiums that will make the security process more efficient and effective. The Miami Dolphins are committed to ensuring the fan experience is second to none, and the safety of our guests at Sun Life Stadium is essential to maintaining this experience.

The safety policy affects the type and size of bags that are permitted into the stadium – not the items that fans normally need to bring to a game. Fans may continue to carry pocket items such as keys, makeup, combs, phones, wallets and credit cards. Fans wishing to purchase Miami Dolphins branded approved bags can visit the team store at Sun Life Stadium.

Below are the NFL approved bags fans may carry into the stadium:

• One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or one-gallon clear plastic freezer bag (Ziploc bag or similar.)
• In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
• An exception will be made for medically necessary items after proper inspection at the East Gate for this purpose
• Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.

Fans will continue to be able to tailgate with their usual items in the parking lots. Items such as smart phones, binoculars and cameras will still be permitted into the stadium. However, binocular and camera cases are prohibited. This policy is meant to speed up the process of entering the stadium along with increasing security measures. The NFL and the Miami Dolphins are committed to protecting public safety at Sun Life Stadium. This is an important step in achieving that. For more information on the policy please visit NFL.com/allclear This policy is subject to change upon notice.

Code of Conduct

Every fan who visits Sun Life Stadium deserves the best possible experience. You can contribute to a great experience by conducting yourself appropriately at all times and making sure anyone who uses your tickets does the same. For the enjoyment and safety of all, the following behaviors are prohibited:

• Interfering with others’ enjoyment of the game
• Foul or abusive language or obscene gestures
• Intoxication or other signs of impairment related to alcohol consumption
• Fighting, taunting, or threatening remarks or gestures
• Sitting in a location other than your ticketed seat
• Displays of affection inappropriate in a public setting
• Obscene or indecent messages or signs or clothing
• Clothing that is inappropriate or offensive
• Any disruption to the progress of the event by the Guest’s actions
• Failing to follow the instructions of Stadium Personnel or Law Enforcement
• Smoking in the seating bowl, concourse, or other non-designated areas
• Standing for extended periods of time. Please refrain from behavior detracting from the enjoyment of fellow fans. Spontaneous reactions to exciting plays are expected and encouraged, but your continued standing while other guest are sitting is not permitted.
• Other behavior and conduct deemed objectionable by stadium personnel

On game days, all Members and Guests are encouraged to report any violation of this Code of Conduct. You can report such incidents by informing an Usher, Police Officer, or any member of the Sun Life Stadium Guest Services Staff. In addition, you can discreetly report unruly fans from your seat by texting “FAN” ISSUE AND LOCATION to 69050 from any compatible mobile device subject to fees and rates established by your service provider, and the information will be relayed to stadium security.

Any Member or Guest who violates this Code of Conduct will be subject to ejection, Membership revocation and possible arrest.

Parking

Miami Dolphins Football
For your convenience, Sun Life Stadium parking lots open 4 hours prior to kickoff. To avoid delays, arrive early and please follow the direction of the parking attendants and police officers. Parking lots close two (2) hours prior to the conclusion of regulation play.

Disabled Parking
Sun Life Stadium has disabled parking spaces located on site for easy access to and from the stadium. Disabled parking is located at North, South, East and West Gates. A valid disabled parking pass is required for admission into the disabled parking lots. All guests must have a valid pre-paid parking pass or pay the standard parking fee for access to lots.

Tailgating Guidelines

For the safety and enjoyment of all, Sun Life Stadium asks that you please follow the written and verbal instructions of stadium personnel, posted signs, and these tailgating guidelines:

• You are allowed to park where you desire in the parking areas for which you have a valid parking pass during the first hour after parking gates open. In order to ensure efficiency and a smooth flow of traffic, directive parking will begin one hour after parking gates open for Miami Dolphins game. For Miami Hurricanes games, directive parking will be in effect from when lots open. Please follow the directives of parking staff.
• Occupy only ONE parking space per vehicle. Spaces may not be saved, obstructed or reserved by guests.
• Tailgate directly behind your vehicle using the designated 8?x10? space outlined on the ground.
• Drink Responsibly. Guests deemed to be unreasonably intoxicated may be ejected from the stadium grounds. Activities that encourage the excessive consumption of alcohol (e.g. funnels, drinking games) will not be permitted and are subject to confiscations.
• Kegs of beer are not allowed on the property.
• Underage drinking is illegal. Violators will be subject to ejection and/or arrest.
• Do not block the fire lane, which is needed for emergency response vehicles.
• Box trucks are prohibited and vehicles may not enter the stadium with anything in-tow (e.g., grills, trailers, etc.).
• Commercial catering services are prohibited from operation on stadium grounds.
• Commercials signs and banners and other commercial activities are prohibited.
• Any vehicle baring obscene graphics or messages may be denied admission and/or subject to ejection.
• Music must be played at reasonable volume and shall not contain explicit lyrics. Violators may be objected. No professional DJ setups are permitted in parking lots.
• Gas and charcoal barbeque grills are permitted; however, open fires (e.g., bonfires, pit fires) are prohibited. You are solely responsible for any damage caused by any use of grills or other tailgate activities.
• Hot coals and flames must be extinguished promptly after use. Do not dispose of charcoal briquettes on the ground. Once briquettes have cooled, place them in a plastic bag and deposit them in a trash bin. You are solely responsible for any damage caused by any use of grills or other tailgate activities.
• Vending and solicitation activities are prohibited.
• Clean up your area before entering the stadium so it’s safe for you and others.
• All rules and regulations will be strictly enforced for the safety and convenience of our guests.

Please remember that Sun Life Stadium is private property and our rules and regulations will be strictly enforced for the safety and convenience of our guests. These rules and regulations are subject to change.

[+] MERCHANDISE

Centerplate is responsible for the sale of all merchandise at Sun Life Stadium. The following locations are available to purchase merchandise at Sun Life Stadium:

  • Team Store – The Grand Plaza, sections 210, 240, 318, 346/li>
  • Beachcomber – sections 106, 125 and 138
  • Sea Trader – sections 103, 132

Guests with Disabilities

All football merchandise stands/stores at Sun Life Stadium are accessible to guests with disabilities.

[+] MIAMI DOLPHINS YOUTH PROGRAMS

The Miami Dolphins Youth and Community Programs are responsible for promoting the game of football in South Florida to students of all grade levels. Youth Programs is responsible for a week-long football and cheer summer camp, spring and winter break camps as well as a variety of elementary and high school level programs.

For the latest information, visit DolphinsAcademy.com or 305.943.7272.

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[+] NON-PROFIT FUNDRAISING OPPORTUNITIES

Groups such as churches, education institutions and other non-profit organizations may arrange for members to work events have proceeds go to the non-profit organization as a fundraiser. For fundraising opportunities with Centerplate, call 305.623.6417.

[+] THE NINE

Located on the 100 level south side 50 yard line, these seats offer a unique suite experience. The Nine Members receive upscale dining and in-seat service. All Members have access to air-conditioned lounge areas and access to any Club.

[+] NORTH SIDELINE CLUB

Located on the 100 level north side 30 yard line, these the North Side Line Club seats are padded and provide access to air-conditioned lounge area with ala cart concessions. No Club access.

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[+] PARKING

Football

  • Parking gates open 4 hours prior game time for Miami Dolphins and Miami Hurricanes
  • Pricing varies based on opponent
  • Cash parking for UM game is subject to change based on game

Parking for Guests with Disabilities

  • Available on a first come, first served basis
  • Parking is marked with signage located at the north, south, east and west gates
  • Appropriate state-issued identification is required

[+] PAY PHONES

There are no pay phones in Sun Life Stadium.

[+] PROHIBITED ITEMS

To avoid delays at the gate, and for the safety of our guests, the following items are prohibited:

  • Alcohol
  • Bags
  • Purses or bags that exceed 12″ X 6″ X 12″
  • Bottles, cans, thermoses, coolers, hard containers, umbrellas, strollers, poles, brooms, noise makers, laser pointers and selfie sticks
  • Any items deemed dangerous or inappropriate
  • Cameras with lenses exceeding 8″
  • Food
  • Unmanned aircraft systems, radio controlled model aircraft and other devices that can be operated in airspace, i.e. drones

Additional Information

  • The stadium will not be responsible for items left at any of the entry gates
  • All guests may be subject to a security screening search at all football events
  • All belongings are subject to search
  • Inebriated and unmanageable guests will not be admitted entry into the Stadium
  • Guests, including children, must have valid tickets with them at all times and show it upon request
  • No ticket re-sale, illegal sales or solicitations

The guests should return any restricted articles to his/her vehicle. Sun Life Stadium will not be responsible for any items left at or near a stadium entrance.

[+] PUBLIC SAFETY POLICY (NFL)

Guests may carry only the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

  • Vendor bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12.” The bags may be hand-carried or have a shoulder strap. (Officially licensed NFL team logo clear plastic tote bag measuring 12” x 6” x 12” will be available through club merchandise outlets or at nflshop.com).
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bag approximately the size of a hand, with or without a handle or strap. This can be carried separately or within a plastic bag. An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.
  • Prohibited bags include, but are not limited to, the following: all purses, bags or containers larger than a small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags.
  • The above policy does not apply to players, coaches, team personnel, game officials, media, cheerleaders, stadium employees, or league personnel. These working personnel will continue to enter through designated gates where they will be subject to screening and bag inspections currently in effect at all stadiums.

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[+] RE-ENTRY

Sun Life Stadium has a no re-entry policy. However, in a case of an emergency and/or medical need, a guest will be allowed to exit and re-enter the Stadium.

Club Level Re-entry

Club Level re-entry passes are given to all guests that leave The Club level. Guests must have their game day ticket and the re-entry pass to re-enter The Club.

[+] RESTROOM FACILITIES

Restrooms are located on all levels of the stadium. Portables are located throughout the parking lots.

Guest with disabilities
All restrooms at Sun Life Stadium accommodate individuals with disabilities. For special needs and additional, please call Guest Services at 305.943.8000.

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[+] SCOREBOARD MESSAGES

Personalized messages require advanced registration and are subject to availability.

Groups of 10 or more are recognized on the scoreboard. For more information on scoreboard messages displayed during a Miami Dolphins game, please call the Miami Dolphins Community Relations departments at 305.943.7200.

[+] SPECIAL EVENTS

From casual to formal, intimate receptions to mega-experiences, Sun Life Stadium’s event and entertainment space will enliven your senses and animate your celebrations. We offer unique events spaces to accommodate groups of 50 to 75,000 with an exceptional flair to help make every event a success.

[+] SMOKING POLICY

Smoking is not permitted in the seating areas, concourses, concession lines, restrooms or any area of The Club. Smoking is permitted at the designated areas on ramps of each level. Smoking is also permitted on the 100 level at the helix ramp only. This policy also applies to smokeless, electronic, or alternative smoking products. Guest who fail to comply with the smoking policy after appropriate warning are subject to ejection.

[+] SPECIAL EVENTS

From casual to formal, intimate receptions to mega-experiences, Sun Life Stadium’s event and entertainment space will enliven your senses and animate your celebrations. We offer unique event spaces to accommodate groups of 50 to 75,000, with an exceptional flair to help make every event a success.

Event Programming and Services Include:

  • Event Coordination
  • Audio-Visual Services
  • Miami Dolphins Player and Cheerleader Appearances
  • Wedding Packages
  • Celebration Packages
  • Corporate Events & Team Building Programs
  • Trade Shows
  • Automotive Programs

For more information, please call 305.943.6526.

[+] SPECIAL TEAMS VOLUNTEER PROGRAM

“The Miami Dolphins Special Teams driven by Chevy is a unique volunteer organization created to enlist and mobilize the ongoing services of the community with the Miami Dolphins staff, players and alumni. The mission of the Special Teams is to offer hands-on services to communities and families in need, to partner with existing organizations on worthwhile social, civic and charitable programs, to provide assistance at Miami Dolphins Foundation events, and to support community efforts in times of emergency”.

For more information and to volunteer with the Miami Dolphins, click here.

[+] SUITES

Sun Life Stadium has executive suites and premium suites on the 200 and mezzanine levels. Suite sizes range from 10 to 42 seats. Premium suites may seat up to a capacity of 60 guests. Suites offer televisions, refrigerators, ice makers, private telephone service, private safes for your personal property and suite attendant service. For more information, guests may contact the Stadium Premium Seating at (305) 623-6200 or email clubtix@dolphins.com. Sales information for University of Miami Club Level, Premium Suites or Executive Suites call 1-800-GO-CANES; e-mail canestix@miami.edu.

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[+] TD (Your Miami Dolphins Mascot)

Your favorite mascot is now available for birthday parties, corporate events and bar/ bah mitzvahs. TD brings his enthusiasm and energy to any event!

To book a TD appearance, email cbonk@Dolphins.com.

[+] TEAM STORE

The Team Store is located on the ground level in the Grand Plaza, south entrance.

For non-event days, the Team Store at the south gate is open Monday-Friday 8:30 a.m. – 5:30 p.m. Saturday 10:00 a.m. – 2:00 p.m.

[+] TEXT MESSAGING/GUEST BEHAVIOR

  • Fans are able to text to advise of any challenges in the bowl.
  • Text 69050, type “fan” then a space, then location and description of challenge that you may be witnessing or experiencing.

[+] TICKET INFORMATION

Tickets can be purchased on the following website:

  • Miami Dolphins – dolphins.com
  • Miami Hurricanes – hurricanesports.com

U.S. Ticket Sales – 800.745.3000.
Automated number – 866.448.7849 (express)
U.S. Fan Support – 800.653.8000 (customer service)

Ticketmaster outlets

  • ticketmaster.com
  • FLorida Walmart stores
  • Simon Malls
  • Tubman Malls

Sun Life Stadium Box Office Located at the south gate plaza Team Store at the Grand Plaza

  • Monday – Friday: 8:30 a.m. – 5:30 p.m.
  • Saturday: 10:00 a.m. – 2:00 p.m.

Cash and credit cards (all major credit cards)

University of Miami Athletic Department
5821 San Amaro Drive
Coral Gables, FL 33146

  • January – July 8:30 a.m. – 5:00 p.m. (Monday – Friday)
  • August – Decemeber 9:00 a.m. – 12:00 p.m. (Saturday when there is not a home football game)

REFUND, EXCHANGE, REDEMPTION, LOST/STOLEN, WILL CALL POLICIES

Refund Policy:

The Miami Dolphins and the University of Miami have a no-refund policy.

Exchange Policy:

The Miami Dolphins and the University of Miami have a non-exchange policy.

Parking Refund:

No parking refunds are issued at Sun Life Stadium

LOST/STOLEN TICKETS

Tickets are the responsibility of the account holder of record, and if lost or stolen, Sun Life Stadium will only conduct business with the account holder of record. Proper identification must be presented. Sun Life Stadium will replace season and individual tickets under most circumstances. All account holders that need assistance with lost/stolen tickets should notify Sun Life Stadium Ticket Office before game day so the replacement tickets can be processed in a timely manner.

[+] TRANSPORTATION

There is no direct transportation service available to Sun Life Stadium.

Taxi Service

Taxis are available by the Gate 4 entrance. In the event a taxi is not available, the security officer at Gate 4 will be pleased to call one for the guest.

Towing Services

Towing services are on site to help guests with vehicle challenges.

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[+] WHEELCHAIRS

Wheelchairs are available for transporting guests to their seating location. Guests may ask the Gate Supervisor for wheelchair assistance. Guests need to supply their own wheelchair if they plan to sit in a wheelchair space during an event. Wheelchairs may not be reserved in advance.

WHEELCHAIR ACCESSIBLE SEATING (Dolphins only)

Wheelchairs are available for transporting guests to their seating location. Guest may ask the Gate supervisor for wheelchair assistance. Guests need to supply their own wheelchair if they plan to sit in the wheelchair space during the event. Wheelchairs may not be reserved in advance.

Ambulatory Seating

During football, seating is available for guests with disabilities, but not requiring a wheelchair. Ambulatory seating can be purchased in most seating areas. Wheelchairs will be available to bring a guest to their seat, but will not be available for use during the event. The guest will be picked up at the conclusion of the event and brought back to the gate.

[+] WILL CALL – TICKET SALE WINDOWS

Football

  • Ticket Will Call is located at the southwest gate ticket window
  • Media/Press Will Call is located at southwest gate
  • Tickets can be purchased the day of the game pending availability.
  • Advance ticket purchases can be made on game day at section 146 inside the Stadium.
  • UM Media Will Call is located at the south gate
Event Calendar
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September 3
Tampa Bay Buccaneers vs. Miami Dolphins

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September 5th
Miami Hurricanes vs. Behune-Cookman

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September 18
Miami Dolphins Cheerleaders Fashion Show

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September 19th
Miami Hurricanes vs. Nebraska

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September 27
Buffalo Bills vs. Miami Dolphins

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October 17th
Miami Hurricanes vs. Virginia Tech

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October 24th
Miami Hurricanes vs. Clemson

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October 25
Houston Texans vs. Miami Dolphins

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November 7th
Miami Hurricanes vs. Virginia

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November 21st
Miami Hurricanes vs. Georgia Tech

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November 22
Dallas Cowboys vs. Miami Dolphins

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December 6
Baltimore Ravens vs. Miami Dolphins

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December 14
New York Giants vs. Miami Dolphins

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December 27
Indianapolis Colts vs. Miami Dolphins

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January 16
Life In Color