Sun Life Stadium offers special family friendly sections during football games.
Miami Dolphins games: sections 427 and 428.
Miami Hurricanes games sections 425 through 431.
Service, signal or guide animals for disabled guests are welcome at all Sun Life Stadium events. Sun Life Stadium also allows animals, which are integral to a pre-approved event. If specific accommodations are needed for service animals, please call Sun Life Stadium at 305-943-8000.
Complimentary hearing amplification devices are available and provided at all Guest Services and concierge desks. Guests must present a picture ID, credit card or a valid driver’s license as a security deposit for the use of these devices.
For the guests’ convenience, Sun Life Stadium has ATM machines at the following locations:
As a complimentary service to all guests, a towing service will provide free emergency road service within Sun Life Stadium to any guest experiencing car trouble before, during and up to one hour after any event. Services include recharging a battery, as well as changing a flat tire. A fee will apply if vehicle is requested to be moved off property.
Baby changing tables are available in all women’s and men’s restrooms throughout Sun Life Stadium.
Starting in August of 2013, Sun Life Stadium will implement the new NFL Bag Policy at all events. Fans may carry only the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:
Guests are welcome to display hand-held banners or signs in Sun Life Stadium during events provided they are in good taste and do not:
Bokampers MVP Club, located on the suite level, is an oversized luxury suite that is sold on an individual or group basis. This area allows ample space for guests to enjoy and mingle as group or individually. The suite has an occupancy level of 144 guests and is located in the East end zone on The BankUnited Club Level. Bokampers MVP Club has access to its own private elevator, located at Gate E. Tickets may be purchased annually or on an individual game basis. The amenities included for our guest to enjoy include a delicious buffet and open bar as well as pregame Cheerleader and Alumni visits.
The Miami Dolphins Cheerleaders are in their 47th season. If you are interested in booking the Miami Dolphins Cheerleaders at your next event please visit: www.dolphinscheerleaders.com or e-mail: email@example.com.
Located on the 200 level, these seats are wider, weather-protected and provide access to air conditioned lounge areas. In order to access the 200 level, guests must have a ticket for The Club, a Premium Suite, or Executive Suite. A Club Level re-entry pass is issued to each guest as they exit, and guests must present their ticket and re-entry pass upon return to The Club.
The Miami Dolphins Foundation has made a commitment to the betterment of South Florida youth with a direct focus on education, health, social and community service challenges.
For information please contact the Miami Dolphins Community Relations Department – 305.943.7200
The Concierge desks provide guest services to all guests on the 200 and 300 levels and are located in the Gate C and G elevator lobbies (sections 242, 342, 215, and 315).
All major credit cards are accepted at food, beverage and merchandise points of sale throughout Sun Life Stadium.
Sun Life Stadium and Anheuser Busch encourage our guests to be responsible, especially when consuming alcoholic beverages during an event. Guests must be 21 years of age and have a valid driver’s license to be eligible as a designated driver. The Designated Driver Program begins when the gates open and ends at 3rd quarter for football. Designated drivers will receive a coupon for a free soft drink to be redeemed at any concession stand and are entered into a raffle to receive a team jacket. At the end of the season one designated driver will be randomly selected from each participating team/stadium and have a chance for a trip to the Pro Bowl.
Guests may sign up for the Designated Driver Program at the following locations:
Seating for guests with disabilities is available and can be purchased at the Stadium Box Office, by calling Ticketmaster or by going to a TicketMaster.com. Please direct all questions regarding disability access to Club Level/ADA services at (305) 943-6672.
Wheelchair seating is available in the following locations:
Dolphins Prime is a membership category available during Miami Dolphins games is located on the Club Level between the 30-50 yard lines.
Amenities in Dolphins Prime include:
Elevators are located at gates A, C, E and G at Sun Life Stadium.
The elevators at gate C and G are available for use by suite holders and club seat members.
All elevators are available for guests with disabilities.
Sun Life Stadium is an equal opportunity employer and offers many exciting opportunities for employment. Please visit our website at www.sunlifestadium.com.
Escalators for the 200 and 400 levels are located at all ramps (Gates B, D, F and H) and suite entrances (Gates C and G).
Located on the 200 level by Gate C, the Fantasy Lounge is the ultimate destination for fantasy football fans. Enjoy football games from around the NFL in the comfort of this air conditioned area on The Club (open to Club members and suites as well as Field Club guests only), with a large freestanding bar. The Fantasy Lounge offers access to the latest fantasy stats, news from around the NFL and other exclusive content on NFL Mobile.
The Fin Club is the first loyalty rewards program of its kind in the NFL. Fans earn points by engaging in activities with us; these points can be redeemed towards exclusive rewards and VIP experiences. Point-earning activities include attending Miami Dolphins games, reading Dolphins articles and viewing photos across our sites, liking us on Facebook, following and re-tweeting our posts on Twitter, buying merchandise from the Online Pro Shop, buying merchandise and more. During this season, we are awarding points for attendance, in-stadium transactions and Foursquare check-ins at Dolphins games and select sponsored events – Member cards must be present to earn points at Sun Life Stadium.
Fans can use their points to redeem opportunities like leading the team onto the field waving the Fin Club Flag, attending the Cheerleaders’ pregame practice or even scoring a limo ride to a game.
It’s free for fans to sign up at finclub.miamidolphins.com. Season Ticket Members are encouraged to register all of their seats and cards, by going to dolphins.com/activate.
First Aid locations are located at the following locations
Centerplate, is the exclusive food and beverage provider for Sun Life Stadium. For catering, call 305-623-6526. Administrative Office (305) 623-6526 – located at Gate E
Concessions for Guests with Disabilities
Most concession stands at Sun Life Stadium are accessible to guests with disabilities.
The Ford Sideline Club & Lounge is available for Miami Dolphins and Miami Hurricanes games giving guests access to the sidelines and the Ford Sideline Club & Lounge. In the lounge, fans can enjoy complimentary food, non-alcoholic drinks (cash bar available) and a private view of the Miami Dolphins’ Cheerleaders’ Studio, allowing them to get a preview of the cheerleader performances before they are unveiled on the field.
Fans with Ford Sideline Club & Lounge credentials are able to:
Note: The Ford Sideline Club & Lounge access pass is not a game ticket. A game ticket is required in addition to the access pass in order to enter this exclusive field area. This is standing room only area.
In 2005 the Miami Dolphins celebrated their 40th season with the creation of the Gallery of Legends. The Gallery of Legends is a visual tour marking the 47 years of Miami Dolphins’ History. This exhibit is a journey through time honoring the nine Dolphin players enshrined in the Pro Football Hall of Fame, Honor Roll inductees, as well as the “1972 Perfect Season Team.” The exhibit contains memorabilia, photographs, game programs and authentic game used items such as jerseys, helmets, footballs and other historical artifacts from 1966 to the present.
Parking gates open four (4) hours prior to the start of the game.
Stadium gates open two (2) hours prior to the start of the game.
Parking gates open four (4) hours prior to the start of the game.
Stadium gates open 90 minutes prior to the start of the game.
Please note, parking and gate opening times are subject to change. For up to date information, please follow @SunLifeStadium on Twitter.
The Grand Plaza is located on the south side of the stadium, adjacent to the Team Store, featuring entertainment, games and interactive activities prior to the start of Miami Dolphins and Miami Hurricane games.
Groups of ten (10) or more people will be recognized on the scoreboard. Please contact the Miami Dolphins Sales Department at (305) 943-6238, or the University of Miami Sales Department at 1-800-GO-CANES or email firstname.lastname@example.org.
Sun Life Stadium will provide a safe, comfortable, and guest-friendly atmosphere for all our guests. Sun Life Stadium has established the following guidelines for guest conduct:
All guests with questions or concerns may contact a Guest Services representative when gates open. Our friendly and knowledgeable Guest Services representatives are available and happy to assist you with all questions, challenges, and any other game day situations. Guest Services representatives are available to help you with directions and individual concerns to ensure a pleasant experience at Sun Life Stadium.
Guest Services areas can be found at the following locations:
The concierge desks are located at each elevator on the 200 and 300 levels at Gate G and Gate C provide the same services. Concierge desks can be found at the following locations:
Created in 2011, the Joe Robbie Alumni Plaza pays homage to the founder of the Miami Dolphins. The signature piece of the Joe Robbie Alumni Plaza is the Robbie statue is (located in front of Gate C), and is surrounded by the “Dolphins Walk of Fame”. The inaugural class of inductees to the Walk of Fame included Robbie and Hall-of-Famers Don Shula, Dan Marino, Bob Griese, Nick Buoniconti, Jim Langer, Larry Little, Larry Csonka, Dwight Stephenson and Paul Warfield.
The Kickoff Tailgate is the best way to start your game day experience is the most exciting pre-game tailgate party in the NFL. Featuring Bru’s Room Sports Grill, this unique tailgating experience allows Guest to arrive early, beat the traffic, and enjoy an all-you-can-eat tailgate style menu. It begins two hours prior to kick-off for every regular home season game with live entertainment and cheerleader performances. It is located at Sun Life Terrace on the north side of the Stadium (Gate C).
Lactation rooms are available at the first aid stations at the following locations:
During event, the lost and found is available at Guest Services areas at the following locations:
On non-event days, lost and found may be contacted at (305) 943-8000. Lost and found items will be held for 24-48 hours after the event and if unclaimed after 24-48 hours are either disposed of or donated to a charitable organization. Sun Life Stadium is not responsible for lost or damaged items.
LIV Sun Life is a ticketed venue situated above the west end zone of Sun Life Stadium encompassing contiguous spaces on the 300 and 200 levels of the club level. Guests in each area have full access to a unique set of entertainment and hospitality amenities only available to LIV Sun Life ticket holders. Amenities include: special entry into the stadium, preferred valet parking options, waitressed food and beverage service at your seat, game by game entertainment programming, live DJs playing during breaks in the action & post game, and of course – the risk of running into a “who’s who” of celebrities, athletes and musicians.
All Season Ticket Members with questions and/or concerns should visit a Member Services Kiosk. These Kiosks are readily available to assist you once gates are open. The friendly and knowledgeable representatives are pleased to assist with topics regarding Fin Club, Season Ticket Member cards, Fan Vision and all other Season Ticket Member related inquires. Representatives are in place to ensure a pleasant experience for all Season Ticket Members and Sun Life Stadium guests.
Member Services Kiosks are conveniently located at the following locations:
Centerplate is responsible for the sale of all merchandise at Sun Life Stadium. The following locations are available to purchase merchandise at Sun Life Stadium:
Guests with Disabilities
All football merchandise stands/stores at Sun Life Stadium are accessible to guests with disabilities.
Groups (such as churches, education institutions and other non-profit organizations) may arrange for members to work events have proceeds go to the non-profit organization as a fundraiser. For fundraising opportunities with Centerplate, call: 305-623-6417.
Parking for Guests with Disabilities
Parking spaces and areas for Guests with disabilities are available and located throughout Sun Life Stadium on a first-come, first-served basis. All disabled guest parking is clearly marked with signage and is located at Gates A, C, E, and G. The appropriate state issued identification is required. For Miami Dolphins and Miami Hurricanes games, guests with disabilities can enter through Gates A, C, E, and G and may utilize the elevators.
There are no pay phones in Sun Life Stadium.
2015 details will be coming soon.
The Press Box is located on The Club at section 250/Gate H. This area is restricted to officials with proper credentials.
Football Press Box
The Football Press Box is located on the 300 level at gate G and 200 and 300 levels at gate H (Broadcast Booths Only). This area is restricted to officials with proper credentials. This area can be accessed via the designated press box elevators at gate G & H.
The NFL has instituted a new safety policy for all stadiums this year that will make the security process more efficient and effective. The Miami Dolphins are committed to ensuring the fan experience is second to none, and the safety of our guests at Sun Life Stadium is essential to maintaining this experience.The new safety policy affects the type and size of bags that are permitted into the stadium — not the items that fans normally need to bring to a game. Fans may continue to carry pockets items such as keys, makeup, combs, phones, wallets and credit cards. As part of this initiative, all Season Ticket Members will receive NFL approved bags which they may use at their convenience. One (1) bag will be sent for every two seats in an account. Additionally, fans wishing to purchase Miami Dolphin branded approved bags can visit the team store at Sun Life Stadium.Below are the NFL approved bags fans may carry into the stadium:
Fans will continue to be able to tailgate with their usual items in the parking lots. Items such as smart phones, binoculars and cameras will still be permitted into the stadium. This policy is meant to speed up the process of entering the stadium along with increasing security measures.
The NFL and the Miami Dolphins are committed to protecting public safety at Sun Life Stadium. This is an important step in achieving that. For more information on the policy please visit NFL.com/allclear.
To avoid delays at the Gate, and for the safety of our guests, the following items are prohibited:
The guests should return any restricted articles to his/her vehicle.
Fans may carry only the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:
Sun Life Stadium has a no re-entry policy. However, in a case of an emergency and/or medical need, a guest will be allowed to exit and re-enter the Stadium.
Club Level Re-entry
Club Level re-entry passes are given to all guests that leave The Club level. Guests must have their game day ticket and the re-entry pass to re-enter The Club.
Restrooms can be found at the following sections:
For Guest with Disabilities
All restrooms at Sun Life Stadium accommodate individuals with disabilities.
Family Assist Restroom accessibility is indicated at the entrance of each restroom and equipped with oversized stalls. These sections are:
For special needs and additional information, please call Guest Services at (305) 943-8000.
Guest have the ability to display a message and photo on the hi-definition video boards during a Miami Dolphins home game to help celebrate a birthday, anniversary or any other special occasion. Messages will run at the end of the halftime break on the hi-definition video board.
For a donation of $350 to the Miami Dolphins Foundation, your message and photo can be up in lights at Sun Life Stadium. For a donation of $500 to the Miami Dolphins Foundation, a photo and live shot of the person can also be shown on the board.
Reservations and photo must be made and provided by the Monday morning before a Dolphins home game. Proceeds benefit the Miami Dolphins Foundation. For more information, or to reserve your space, please call the Miami Dolphins Community Relations department at (305) 943-7200.
Use of smoking, tobacco, and/or nicotine products, including, without limitation, cigarettes, e-cigarettes, cigars, and pipes, are not permitted in the seating areas, concourses, concessions lines, restrooms, field area, lounges, or any area of The Club..
Designated smoking areas are available in the following locations:
From casual to formal, intimate receptions to mega-experiences, Sun Life Stadium’s event and entertainment space will enliven your senses and animate your celebrations. We offer unique event spaces to accommodate groups of 50 to 75,000, with an exceptional flair to help make every event a success.
Event Programming and Services Include:
To start planning your next event, contact: Cara Cambria at (305) 943-6526 or Ccambria@dolphins.com.
“The Miami Dolphins Special Teams is a unique volunteer organization created to enlist and mobilize the ongoing services of the community with the Miami Dolphins staff, players and alumni. The mission of the Special Teams is to offer hands-on services to communities and families in need, to partner with existing organizations on worthwhile social, civic and charitable programs, to provide assistance at Miami Dolphins Foundation events, and to support community efforts in times of emergency”.
For more information and to volunteer with the Miami Dolphins, click here.
Sun Life Stadium has Executive Suites and Premium Suites on the 200 and 300 levels. Suite sizes range from 10 to 42 seats. Premium suites may seat up to a capacity of 60 guests. Suites offer televisions, refrigerators, ice makers & private telephone service and suite attendant service. For more information, guests may contact the Stadium Premium Seating at (305) 623-6200 or email email@example.com. Sales information for University of Miami Club Level, Premium Suites or Executive Suites call 1-800-GO-CANES; e-mail firstname.lastname@example.org.
The Team Store is located on the ground level in the Grand Plaza, and near sections 206 and 234 on the Club. On event days there are Team Stores located at 400-G and 400-C.
For non-event days, the Team Store at Gate G is open Monday-Friday 8:30 a.m. – 5:30 p.m. Saturday 10:00 a.m. – 2:00 p.m.
Sun Life Stadium ticket office hours are:
Sun Life Stadium Box Office Located in the Gate G Team Store at the Grand Plaza
Cash and credit cards (all major credit cards)
University of Miami Athletic Department -5821 San Amaro Drive, Coral Gables, FL 33146
REFUND, EXCHANGE, REDEMPTION, LOST/STOLEN, WILL CALL POLICIES
The Miami Dolphins and the University of Miami have a no-refund policy.
The Miami Dolphins and the University of Miami have a non-exchange policy.
No parking refunds are issued at Sun Life Stadium
Tickets are the responsibility of the account holder of record, and if lost or stolen, Sun Life Stadium will only conduct business with the account holder of record. Proper identification must be presented. Sun Life Stadium will replace season and individual tickets under most circumstances. All account holders that need assistance with lost/stolen tickets should notify Sun Life Stadium Ticket Office before game day so the replacement tickets can be processed in a timely manner.
There is no direct transportation service available to Sun Life Stadium.
Taxis are available by the Gate 4 entrance. In the event a taxi is not available, the security officer at Gate 4 will be pleased to call one.
Towing services are on site to help guests with vehicle challenges following events.
Wheelchairs are available for transporting guests to their seating location. Guests may ask the Gate Supervisor for wheelchair assistance. Guests need to supply their own wheelchair if they plan to sit in a wheelchair space during an event. Wheelchairs may not be reserved in advance.
WHEELCHAIR ACCESSIBLE SEATING (Dolphins only)
Seating for guests with disabilities is available and can be purchased at the Stadium Box Office, by calling TicketMaster, by going to www.ticketmaster.com.
Wheelchair seating is available in sections:
During football, seating is available for guests with disabilities, but not requiring a wheelchair. Ambulatory seating can be purchased in most seating areas. Wheelchairs will be available to bring a guest to their seat, but will not be available for use during the event. The guest will be picked up at the conclusion of the event and brought back to the gate.