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A

[+] ALCOHOL-FREE SECTIONS

Sun Life Stadium offers special family friendly sections during football games.

Miami Dolphins games: sections 427 and 428.

Miami Hurricanes games sections 425 through 431.

[+] ALCOHOL POLICY

  • No alcohol is permitted to enter or leave the Sun Life Stadium.
  • Alcohol sales cease at the end of the 3rd quarter for Miami Dolphins games.
  • Alcohol sales cease at the start of the 3rd quarter University of Miami games
  • Alcohol service on the Club Level ends one hour after the game.
  • Guests must be 21 and present valid identification.
  • Guest must show ID for every purchase.
  • A guest may not purchase or have in his/her possession more than two alcoholic beverages at one time. Guests are allowed two drinks per purchase per visit.
  • Alcohol is not to be served to an impaired guest.
  • Sun Life Stadium strongly encourages the use of a designated driver. Guests can sign-up for the Designated Driver Program at Guest Relations located at sections 156/456 or on the Club level at sections 242/342 and 214/314 for football.
  • The sale and distribution of alcoholic beverages is at the discretion of Centerplate.
  • Bottle caps must be removed.
  • Beverages are allowed on elevators/escalators, but not out of the stadium.

[+] ANIMALS

Service, signal or guide animals for disabled guests are welcome at all Sun Life Stadium events. Sun Life Stadium also allows animals, which are integral to a pre-approved event. If specific accommodations are needed for service animals, please call Sun Life Stadium at 305-943-8000.

[+] ASSISTIVE LISTENING DEVICES (ALD)

Complimentary hearing amplification devices are available and provided at all Guest Services and concierge desks. Guests must present a picture ID, credit card or a valid driver’s license as a security deposit for the use of these devices.

[+] ATM (AUTOMATED TELLER MACHINES)

For the guests’ convenience, Sun Life Stadium has ATM machines at the following locations:

  • Grand Plaza: inside the Team Store.
  • 100 Level: 106, 121, 134, 149 and 150
  • 200 Level: 213, 215, 227, 243, 244 and 255
  • 400 Level: 409, 422, 434, 443, 448 and 456

[+] AUTOMOBILE ASSISTANCE

As a complimentary service to all guests, a towing service will provide free emergency road service within Sun Life Stadium to any guest experiencing car trouble before, during and up to one hour after any event. Services include recharging a battery, as well as changing a flat tire. A fee will apply if vehicle is requested to be moved off property.

B

[+] BABY CHANGING STATIONS

Baby changing tables are available in all women’s and men’s restrooms throughout Sun Life Stadium.

[+] BAG POLICY

Starting in August of 2013, Sun Life Stadium will implement the new NFL Bag Policy at all events. Fans may carry only the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

  • Vendor bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12.” The bags may be hand-carried or have a shoulder strap.
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bag approximately the size of a hand, with or without a handle or strap. This can be carried separately or within a plastic bag. An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.
  • Prohibited bags include, but are not limited to, the following: all purses, bags or containers larger than a small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags.
  • The above policy does not apply to players, coaches, team personnel, game officials, media, cheerleaders, stadium employees, or league personnel. These working personnel will continue to enter through designated gates where they will be subject to screening and bag inspections currently in effect at all stadiums.

[+] BANNERS & SIGNS

Guests are welcome to display hand-held banners or signs in Sun Life Stadium during events provided they are in good taste and do not:

  • Contain derogatory comments or profanity
  • Impede another guest’s view of the playing field
  • Include commercial content
  • Block stadium equipment
  • Block stadium signage or decor, including the field wall

C

[+] CHEERLEADERS/STUDIO

The Miami Dolphins Cheerleaders are in their 47th season. If you are interested in booking the Miami Dolphins Cheerleaders at your next event please visit: www.dolphinscheerleaders.com or e-mail: cheerleaders@dolphins.com.

[+] THE CLUB (BANK UNITED CLUB LEVEL)

Located on the 200 level, these seats are wider, weather-protected and provide access to air conditioned lounge areas. In order to access the 200 level, guests must have a ticket for The Club, a Premium Suite, or Executive Suite. A Club Level re-entry pass is issued to each guest as they exit, and guests must present their ticket and re-entry pass upon return to The Club.

  • For sales information, call (305) 623-6200 or (888) FINS-TIX; email clubtix@dolphins.com.
  • For University of Miami Club Level memberships, Legends Suites or Executive Suites call 1-800-GO-CANES, or e-mail canestix@miami.edu.

[+] COMMUNITY RELATIONS (MIAMI DOLPHINS)

The Miami Dolphins Foundation has made a commitment to the betterment of South Florida youth with a direct focus on education, health, social and community service challenges.

  • The Community Relations Department sponsors the Students of the Week program from Miami-Dade/Broward Counties.
  • Miami Dolphins Foundation Fundraising locations during Miami Dolphins football games are located in the Grand Plaza at Gate G, the Joe Robbie Plaza at Gate C, section 138 concourse and the Club Level section 241.
  • Celebration messages are available to be posted on the scoreboard with a donation to the Foundation ($350-$500). Celebration Club messages must be booked five (5) days prior to the game.

For information please contact the Miami Dolphins Community Relations Department – 305.943.7200

[+] CONCIERGE DESK (THE CLUB)

The Concierge desks provide guest services to all guests on the 200 and 300 levels and are located in the Gate C and G elevator lobbies (sections 242, 342, 215, and 315).

[+] CREDIT CARDS

All major credit cards are accepted at food, beverage and merchandise points of sale throughout Sun Life Stadium.

D

[+] DESIGNATED DRIVER PROGRAM – BUD LIGHT (GOOD SPORT PROGRAM)

Sun Life Stadium and Anheuser Busch encourage our guests to be responsible, especially when consuming alcoholic beverages during an event. Guests must be 21 years of age and have a valid driver’s license to be eligible as a designated driver. The Designated Driver Program begins when the gates open and ends at 3rd quarter for football. Designated drivers will receive a coupon for a free soft drink to be redeemed at any concession stand and are entered into a raffle to receive a team jacket. At the end of the season one designated driver will be randomly selected from each participating team/stadium and have a chance for a trip to the Pro Bowl.

Guests may sign up for the Designated Driver Program at the following locations:

  • 100 Level: 128 and 156
  • 200 Level: 215 and 242
  • 300 Level: 315 and 342
  • 400 Level: 428 and 456

[+] DISABLED SEATING

Seating for guests with disabilities is available and can be purchased at the Stadium Box Office, by calling Ticketmaster or by going to a TicketMaster.com. Please direct all questions regarding disability access to Club Level/ADA services at (305) 943-6672.

Wheelchair seating is available in the following locations:

  • 100 Level: 103, 107, 125, 128, 131, 146, 150, 153, and 156
  • 200 Level: 248 and 249
  • Suites: 213A, 309A, 316B and 335A
  • 400 Level: 446
  • Field seating

[+] DOLPHINS EXPRESS

Dolphins Express includes round trip transportation and game ticket package from select locations in Collier, Palm Beach, St. Lucie, Lee, Brevard and Broward Counties to all Miami Dolphins regular season home games.

To purchase tickets call 1-888-FINS-BUS or email: dolphinsexpress@dolphins.com

For Broward, Palm Beach, Brevard and St. Lucie Counties you may go to Duffy’s Sports Grill.

For Collier and Lee Counties (West Coast) please call 1-888-FINS-BUS or log onto dolphinsexpress.com

[+] DOLPHINS PRIME

Dolphins Prime is a membership category available during Miami Dolphins games is located on the Club Level between the 30-50 yard lines.

Amenities in Dolphins Prime include:

  • Wider and weather protected seats between the 35 yard lines on the North and South sideline
  • Complimentary Valet Parking
  • Complimentary all-inclusive gourmet buffet (wine, beer, soda and water included) in the exclusive Dolphins PRIME private lounge
  • Pre-game field passes for one home game
  • Invitations to exclusive Dolphins PRIME events
  • First-right-refusal for other events held at Sun Life Stadium
  • Access to entire Club Level
  • Access into LIV for post-game parties and Duffy’s Hall of Champions (open 90 minutes after the game)
  • Upscale premium furnishings
  • Complimentary access & membership into our Dolphins Business Alliance (DBA)
  • Massage and other special amenities in the Dolphins PRIME private lounge
  • Dolphins PRIME personalized concierge service

[+] DUFFY’S HALL OF CHAMPIONS

Duffy’s Hall of Champions, located on the suite level, is an oversized luxury suite that is sold on an individual or group basis. This area allows ample space for guests to enjoy and mingle as group or individually. The suite has an occupancy level of 144 guests and is located in the East end zone on The Club. The Duffy’s Hall of Champions has access to its own private elevator, located at Gate E. Tickets may be purchased annually or on an individual game basis. The amenities included for our guest to enjoy include a delicious buffet and open bar as well as pregame Cheerleader and Alumni visits.

E

[+] ELEVATORS

Elevators are located at gates A, C, E and G at Sun Life Stadium.

The elevators at gate C and G are available for use by suite holders and club seat members.

All elevators are available for guests with disabilities.

[+] EMPLOYMENT

Sun Life Stadium is an equal opportunity employer and offers many exciting opportunities for employment. Please visit our website at www.sunlifestadium.com.

  • For employment opportunities with Centerplate, call: 305-623-6440.
  • For employment opportunities with Elite, call: 305-626-7450.

[+] ESCALATORS

Escalators for the 200 and 400 levels are located at all ramps (Gates B, D, F and H) and suite entrances (Gates C and G).

F

[+] FANTASY LOUNGE

Located on the 200 level by Gate C, the Fantasy Lounge is the ultimate destination for fantasy football fans. Enjoy football games from around the NFL in the comfort of this air conditioned area on The Club (open to Club members and suites as well as Field Club guests only), with a large freestanding bar. The Fantasy Lounge offers access to the latest fantasy stats, news from around the NFL and other exclusive content on NFL Mobile.

[+] FIN CLUB

The Fin Club is the first loyalty rewards program of its kind in the NFL. Fans earn points by engaging in activities with us; these points can be redeemed towards exclusive rewards and VIP experiences. Point-earning activities include attending Miami Dolphins games, reading Dolphins articles and viewing photos across our sites, liking us on Facebook, following and re-tweeting our posts on Twitter, buying merchandise from the Online Pro Shop, buying merchandise and more. During this season, we are awarding points for attendance, in-stadium transactions and Foursquare check-ins at Dolphins games and select sponsored events – Member cards must be present to earn points at Sun Life Stadium.

Fans can use their points to redeem opportunities like leading the team onto the field waving the Fin Club Flag, attending the Cheerleaders’ pregame practice or even scoring a limo ride to a game.

It’s free for fans to sign up at finclub.miamidolphins.com. Season Ticket Members are encouraged to register all of their seats and cards, by going to dolphins.com/activate.

[+] FIRST AID

First Aid locations are located at the following locations

  • 100 Level: 156
  • 200 Level: 213
  • 400 Level: 442

[+] FOOD SERVICES

Centerplate, is the exclusive food and beverage provider for Sun Life Stadium. For catering, call 305-623-6526. Administrative Office (305) 623-6526 – located at Gate E

Concessions for Guests with Disabilities

Most concession stands at Sun Life Stadium are accessible to guests with disabilities.

[+] FORD SIDELINE CLUB & LOUNGE

The Ford Sideline Club & Lounge is available for Miami Dolphins and Miami Hurricanes games giving guests access to the sidelines and the Ford Sideline Club & Lounge. In the lounge, fans can enjoy complimentary food, non-alcoholic drinks (cash bar available) and a private view of the Miami Dolphins’ Cheerleaders’ Studio, allowing them to get a preview of the cheerleader performances before they are unveiled on the field.

Fans with Ford Sideline Club & Lounge credentials are able to:

  • Access the Miami Dolphins Sideline before and during the game
  • Access the Ford Sideline Club & Lounge
  • Move between their seat and the Ford Sideline Club & Lounge as they wish
  • Share their credentials with other ticketed fans

Note: The Ford Sideline Club & Lounge access pass is not a game ticket. A game ticket is required in addition to the access pass in order to enter this exclusive field area. This is standing room only area.

G

[+] GALLERY OF LEGENDS

In 2005 the Miami Dolphins celebrated their 40th season with the creation of the Gallery of Legends. The Gallery of Legends is a visual tour marking the 47 years of Miami Dolphins’ History. This exhibit is a journey through time honoring the nine Dolphin players enshrined in the Pro Football Hall of Fame, Honor Roll inductees, as well as the “1972 Perfect Season Team.” The exhibit contains memorabilia, photographs, game programs and authentic game used items such as jerseys, helmets, footballs and other historical artifacts from 1966 to the present.

[+] GATE OPENINGS

Miami Dolphins

Parking gates open four (4) hours prior to the start of the game.

Stadium gates open two (2) hours prior to the start of the game.

Miami Hurricanes

Parking gates open four (4) hours prior to the start of the game.

Stadium gates open 90 minutes prior to the start of the game.

Please note, parking and gate opening times are subject to change. For up to date information, please follow @SunLifeStadium on Twitter.

[+] GRAND PLAZA

The Grand Plaza is located on the south side of the stadium, adjacent to the Team Store, featuring entertainment, games and interactive activities prior to the start of Miami Dolphins and Miami Hurricane games.

[+] GROUP RECOGNITION / HIGH DEFINITION SCOREBOARD

Football

Groups of ten (10) or more people will be recognized on the scoreboard. Please contact the Miami Dolphins Sales Department at (305) 943-6238, or the University of Miami Sales Department at 1-800-GO-CANES or email canestix@miami.edu.

[+] GUEST CONDUCT

Sun Life Stadium will provide a safe, comfortable, and guest-friendly atmosphere for all our guests. Sun Life Stadium has established the following guidelines for guest conduct:

  • Guests wearing obscene or indecent clothing will not be permitted into Sun Life Stadium.
  • Guests using foul or obscene language will be subject to ejection.
  • Guests appearing intoxicated will be subject to ejection and turned over to Miami-Dade Police Department.
  • Guests displaying rowdy or inconsiderate behavior will be subject to ejection.
  • Guests interfering with another guest’s ability to enjoy the game will be ejected from the Stadium and subject to arrest.
  • Guests attempting to sit in seats for which they are not properly ticketed, and refusing to move when asked, may be subject to ejection.
  • Guests should restrict their movements in the seating area to breaks in the action.

[+] GUEST SERVICES

All guests with questions or concerns may contact a Guest Services representative when gates open. Our friendly and knowledgeable Guest Services representatives are available and happy to assist you with all questions, challenges, and any other game day situations. Guest Services representatives are available to help you with directions and individual concerns to ensure a pleasant experience at Sun Life Stadium.

Guest Services areas can be found at the following locations:

  • 100 Level: 127 and 156
  • 400 Level: 427 and 456

The concierge desks are located at each elevator on the 200 and 300 levels at Gate G and Gate C provide the same services. Concierge desks can be found at the following locations:

  • 200 Level: 215 and 242
  • 300 Level: 315 and 342

J

[+] JOE ROBBIE ALUMNI PLAZA

Created in 2011, the Joe Robbie Alumni Plaza pays homage to the founder of the Miami Dolphins. The signature piece of the Joe Robbie Alumni Plaza is the Robbie statue is (located in front of Gate C), and is surrounded by the “Dolphins Walk of Fame”. The inaugural class of inductees to the Walk of Fame included Robbie and Hall-of-Famers Don Shula, Dan Marino, Bob Griese, Nick Buoniconti, Jim Langer, Larry Little, Larry Csonka, Dwight Stephenson and Paul Warfield.

K

[+] KICKOFF TAILGATE45

The Kickoff Tailgate is the best way to start your game day experience is the most exciting pre-game tailgate party in the NFL. Featuring Bru’s Room Sports Grill, this unique tailgating experience allows Guest to arrive early, beat the traffic, and enjoy an all-you-can-eat tailgate style menu. It begins two hours prior to kick-off for every regular home season game with live entertainment and cheerleader performances. It is located at Sun Life Terrace on the north side of the Stadium (Gate C).

L

[+] LACTATION ROOMS (MOTHERS’ ROOM / NURSING ROOM)

Lactation rooms are available at the first aid stations at the following locations:

  • 100 Level: 156
  • 400 Level: 442

[+] LOST AND FOUND

During event, the lost and found is available at Guest Services areas at the following locations:

  • 100 Level: 128 and 156
  • 300 Level: 315 and 342
  • 400 Level: 428 and 456

On non-event days, lost and found may be contacted at (305) 943-8000. Lost and found items will be held for 30 days after the event and if unclaimed after 30 days are either disposed of or donated to a charitable organization. Sun Life Stadium is not responsible for lost or damaged items.

[+] LIV – SUN LIFE STADIUM

LIV Sun Life is a ticketed venue situated above the west end zone of Sun Life Stadium encompassing contiguous spaces on the 300 and 200 levels of the club level. Guests in each area have full access to a unique set of entertainment and hospitality amenities only available to LIV Sun Life ticket holders. Amenities include: special entry into the stadium, preferred valet parking options, waitressed food and beverage service at your seat, game by game entertainment programming, live DJs playing during breaks in the action & post game, and of course – the risk of running into a “who’s who” of celebrities, athletes and musicians.

M

[+] MEMBER SERVICES

All Season Ticket Members with questions and/or concerns should visit a Member Services Kiosk. These Kiosks are readily available to assist you once gates are open. The friendly and knowledgeable representatives are pleased to assist with topics regarding Fin Club, Season Ticket Member cards, Fan Vision and all other Season Ticket Member related inquires. Representatives are in place to ensure a pleasant experience for all Season Ticket Members and Sun Life Stadium guests.

Member Services Kiosks are conveniently located at the following locations:

  • Gate C and Gate G Plazas,
  • 100 Level: 127 and 156
  • 200 Level: 239/240 and 215/216
  • 400 Level: 427 and 456

[+] MERCHANDISE

Centerplate is responsible for the sale of all merchandise at Sun Life Stadium. The following locations are available to purchase merchandise at Sun Life Stadium:

  • Team Store – The Grand Plaza, sections 206, 234, 400-C and 400-G.
  • Beachcomber – sections 106, 118 and 134
  • Sea Trader – sections 128,155

Guests with Disabilities

All football merchandise stands/stores at Sun Life Stadium are accessible to guests with disabilities.

N

[+] NON-PROFIT FUNDRAISING OPPORTUNITIES

Groups (such as churches, education institutions and other non-profit organizations) may arrange for members to work events have proceeds go to the non-profit organization as a fundraiser. For fundraising opportunities with Centerplate, call: 305-623-6417.

P

[+] PARKING

Miami Dolphins

  • Parking gates open 4 hours prior to game time for Miami Dolphins Games
  • Cash parking for Dolphins’ game is $25

Miami Hurricanes

  • Orange: Directional parking.
  • Green: Preferred tailgate lot, opens 5 hours prior to kick-off (1 hour prior to all other lots). Non-directional parking.
  • Blue: Prime location to gate entrances. Non-directional parking.
  • Purple/Maroon: Valet parking. Prime location to gate entrances. Non-directional parking.
  • Cash parking for University of Miami home games can vary in price. For prepaid Miami Hurricanes parking, please click here.

Parking for Guests with Disabilities

Parking spaces and areas for Guests with disabilities are available and located throughout Sun Life Stadium on a first-come, first-served basis. All disabled guest parking is clearly marked with signage and is located at Gates A, C, E, and G. The appropriate state issued identification is required. For Miami Dolphins and Miami Hurricanes games, guests with disabilities can enter through Gates A, C, E, and G and may utilize the elevators. In the event that all disabled spaces are occupied, Sun Life Stadium will allow disabled guests to use valet parking at no charge.

[+] PAY PHONES

There are no pay phones in Sun Life Stadium.

[+] PREMIUM SEATING

Executive Suites

Viewing a Dolphins game from an Executive Suite represents the pinnacle of customer entertainment in South Florida. From valet parking to the private ambiance, everything about an Executive Suite is designed to make your clients, key staff, friends and family feel truly valued.

Cefalo’s Legends Suite

Through a unique partnership with former Dolphins wide receiver and Voice of the Miami Dolphins, Jimmy Cefalo and his partner, Brenda Bassett, Cefalo’s will feature a different prominent restaurant and a different wine/spirit experience in Cefalo’s Legend Suite throughout the 2013 Dolphins Season.

Suite 343

This represents the height of luxury and a culinary collaboration with one of Miami’s most popular restaurants, Garcia’s Seafood Grille & Fish Market. Become a Suite 343 Member and experience the electric atmosphere of Dolphins Football in an unrivaled, private atmosphere. 32 exclusive memberships. Premium 40-yardline seats.

Dolphins Prime

Dolphins Prime offers a higher membership experience for those who are in our North and South Prime sections. This premium club membership includes valet parking, an all-inclusive tailgate buffet, massages in the Dolphins Prime lounge, a pre-game field pass for a game, concierge for future game or event purchases, a VIP Day at Training Camp and invitations to exclusive events.

Field Club

Experience the intensity of Miami Dolphins Football like never before – on the field of Sun Life Stadium in the Field Club! If you were any closer, you’d need a helmet!

Duffy’s Hall of Champions

Duffy’s Hall of Champions offers all the amenities of a private suite experience with the feel and energy of a sports grill, featuring a mouth-watering buffet, refreshments and TVs to keep up with all the action from around the NFL.

[+] PRESS BOX

The Press Box is located on The Club at section 250/Gate H. This area is restricted to officials with proper credentials.

Football Press Box

The Football Press Box is located on the 300 level at gate G and 200 and 300 levels at gate H (Broadcast Booths Only). This area is restricted to officials with proper credentials. This area can be accessed via the designated press box elevators at gate G & H.

[+] PROHIBITED ITEMS / EASY ENTRY

The NFL has instituted a new safety policy for all stadiums this year that will make the security process more efficient and effective. The Miami Dolphins are committed to ensuring the fan experience is second to none, and the safety of our guests at Sun Life Stadium is essential to maintaining this experience.The new safety policy affects the type and size of bags that are permitted into the stadium — not the items that fans normally need to bring to a game. Fans may continue to carry pockets items such as keys, makeup, combs, phones, wallets and credit cards. As part of this initiative, all Season Ticket Members will receive NFL approved bags which they may use at their convenience. One (1) bag will be sent for every two seats in an account. Additionally, fans wishing to purchase Miami Dolphin branded approved bags can visit the team store at Sun Life Stadium.

Below are the NFL approved bags fans may carry into the stadium:

  • One bag that is clear plastic, vinyl or PVC and does not exceed 12” by 6” and 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
  • In addition to one of the clear bags noted above, fans may also carry in a small clutch bag or purse approximately the size of a hand, with or without a handle or strap.
    • An exception will be made for medically necessary items after proper inspection at Gate E designated for this purpose.
  • Diapers and wipes can be carried in a clear bag. Each member of a family, including children, will be able to carry an approved clear bag and a clutch purse, providing ample storage capacity.

Fans will continue to be able to tailgate with their usual items in the parking lots. Items such as smart phones, binoculars and cameras will still be permitted into the stadium. This policy is meant to speed up the process of entering the stadium along with increasing security measures.

The NFL and the Miami Dolphins are committed to protecting public safety at Sun Life Stadium. This is an important step in achieving that. For more information on the policy please visit NFL.com/allclear.

To expedite your entry into the stadium, avoid the peak time of 30 minutes before kick-off through 15 minutes after the start of the game.

  • For your safety, all guests are subject to the NFL mandated pat-down searches.
  • All belongings are subject to searches.
  • Inebriated and unmanageable guests will not be admitted.
  • Guests, including children over two years of age, must have their valid tickets with them at all times and show their tickets upon request.
  • No scalping, illegal sales or solicitation allowed on stadium premises.
  • No re-entry allowed without a stadium-issued re-entry pass.
  • Guests with disabilities may enter through Gate C (north side) or Gate G (south side).
  • Club and Suite Members may enter through Gate C (north side) or Gate G (south side).
  • Guests may only access areas for which they hold a valid ticket or credential.
  • Violation may result in the guest having their ticket revoked, ejection or arrest.

To avoid delays at the Gate, and for the safety of our guests, the following items are prohibited:

  • Animals (Except for certified animals assisting disabled guests.)
  • Alcoholic beverages
  • Bottles, cans, thermoses, coolers, hard containers
  • Cameras with lenses exceeding 8″
  • Food
  • Noise makers, laser pointers and any other item deemed dangerous or inappropriate
  • Strollers (permitted in Suites only. Strollers must enter Gates C or G)
  • Umbrellas, poles, brooms
  • Weapons (firearms, knives, pocket knives, etc.)

Additional Information

  • The stadium will not be responsible for items left at any of the entry gates
  • All guests may be subject to a security screening search at all events
  • All belongings are subject to search
  • Inebriated and unmanageable guests will not be admitted entry into the Stadium
  • Guests, including children, must have valid tickets with them at all times and show it upon request
  • No ticket re-sale, illegal sales or solicitations

The guests should return any restricted articles to his/her vehicle.

[+] PUBLIC SAFETY POLICY (NFL)

Fans may carry only the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

  • Vendor bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12.” The bags may be hand-carried or have a shoulder strap. (Officially licensed NFL team logo clear plastic tote bag measuring 12” x 6” x 12” will be available through club merchandise outlets or at nflshop.com).
  • One-gallon clear plastic freezer bag (Ziploc bag or similar).
  • Small clutch bag approximately the size of a hand, with or without a handle or strap. This can be carried separately or within a plastic bag. An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.
  • Prohibited bags include, but are not limited to, the following: all purses, bags or containers larger than a small clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags.
  • The above policy does not apply to players, coaches, team personnel, game officials, media, cheerleaders, stadium employees, or league personnel. These working personnel will continue to enter through designated gates where they will be subject to screening and bag inspections currently in effect at all stadiums.

R

[+] RE-ENTRY

Sun Life Stadium has a no re-entry policy. However, in a case of an emergency and/or medical need, a guest will be allowed to exit and re-enter the Stadium.

Club Level Re-entry

Club Level re-entry passes are given to all guests that leave The Club level. Guests must have their game day ticket and the re-entry pass to re-enter The Club.

[+] RESTROOM FACILITIES

Restrooms can be found at the following sections:

  • 100 Level: 106-107; 110-112; 115-117; 121-122; 143-135; 138-140; 143-145; 149-150
  • 200 Level: 205, 208, 213, 215, 220, 224, 232, 236, 241, 243, 248,251
  • 300 Level: 305, 320, 336, 348
  • 400 Level: 402-406; 404-407; 410-412; 415-417; 425-427; 428-430; 432-435; 438-440; 443-445

For Guest with Disabilities

All restrooms at Sun Life Stadium accommodate individuals with disabilities.

Family Assist Restroom accessibility is indicated at the entrance of each restroom and equipped with oversized stalls. These sections are:

  • 100 Level: 101-103; 125-127; 128-130; 153-155
  • 200 Level: 204; 224; 232; 252;
  • 400 Level: 419-423; 447-450; 453-455

For special needs and additional information, please call Guest Services at (305) 943-8000.

S

[+] SCOREBOARD MESSAGES

Guest have the ability to display a message and photo on the hi-definition video boards during a Miami Dolphins home game to help celebrate a birthday, anniversary or any other special occasion. Messages will run at the end of the halftime break on the hi-definition video board.

For a donation of $350 to the Miami Dolphins Foundation, your message and photo can be up in lights at Sun Life Stadium. For a donation of $500 to the Miami Dolphins Foundation, a photo and live shot of the person can also be shown on the board.

Reservations and photo must be made and provided by the Monday morning before a Dolphins home game. Proceeds benefit the Miami Dolphins Foundation. For more information, or to reserve your space, please call the Miami Dolphins Community Relations department at (305) 943-7200.

[+] SMOKING POLICY

Smoking is not permitted in the seating areas, concourses, concessions lines, restrooms, or any area of The Club.

Designated smoking areas are available in the following locations:

  • On the ramps of each level.
  • 100 Level: corner bars and at the helix ramp.
  • 400 Level: on the helix ramp only.

[+] SPECIAL EVENTS

From casual to formal, intimate receptions to mega-experiences, Sun Life Stadium’s event and entertainment space will enliven your senses and animate your celebrations. We offer unique event spaces to accommodate groups of 50 to 75,000, with an exceptional flair to help make every event a success.

Event Programming and Services Include:

  • Event Coordination
  • Audio-Visual Services
  • Miami Dolphins Player and Cheerleader Appearances
  • Wedding Packages
  • Celebration Packages
  • Corporate Events & Team Building Programs
  • Trade Shows
  • Automotive Programs

To start planning your next event, contact: Cara Cambria at (305) 943-6526 or Ccambria@dolphins.com.

[+] SPECIAL TEAMS VOLUNTEER PROGRAM

“The Miami Dolphins Special Teams is a unique volunteer organization created to enlist and mobilize the ongoing services of the community with the Miami Dolphins staff, players and alumni. The mission of the Special Teams is to offer hands-on services to communities and families in need, to partner with existing organizations on worthwhile social, civic and charitable programs, to provide assistance at Miami Dolphins Foundation events, and to support community efforts in times of emergency”.

For more information and to volunteer with the Miami Dolphins, click here.

[+] SUITES

Sun Life Stadium has Executive Suites and Premium Suites on the 200 and 300 levels. Suite sizes range from 10 to 42 seats. Premium suites may seat up to a capacity of 60 guests. Suites offer televisions, refrigerators, ice makers & private telephone service and suite attendant service. For more information, guests may contact the Stadium Premium Seating at (305) 623-6200 or email clubtix@dolphins.com. Sales information for University of Miami Club Level, Premium Suites or Executive Suites call 1-800-GO-CANES; e-mail canestix@miami.edu.

T

[+] TEAM STORE

The Team Store is located on the ground level in the Grand Plaza, and near sections 206 and 234 on the Club. On event days there are Team Stores located at 400-G and 400-C.

For non-event days, the Team Store at Gate G is open Monday-Friday 8:30 a.m. – 5:30 p.m. Saturday 10:00 a.m. – 2:00 p.m.

[+] TEXT MESSAGING/GUEST BEHAVIOR

  • Text 69050, type “fan” then a space, then location and description of challenge that you may be witnessing or experiencing.

[+] TICKET INFORMATION

Sun Life Stadium ticket office hours are:

  • Monday through Friday: 8:30 am to 5:30 pm
  • Saturday during season: 10:00 am to 2:00 pm
  • Game Days (football): 8:30 am through the start of the 3rd quarter for 1:00 pm or 4:00 pm games

Internet

  • www.miamidolphins.com
  • www.hurricanesports.com
  • www.ticketmaster.com

Ticketmaster

  • US Ticket Sales -1-800-745-3000
  • Automated number – 1-866-448-7849
  • US Fan Support – 1-800-653-8000 (Customer Service)

Sun Life Stadium Box Office Located in the Gate G Team Store at the Grand Plaza

  • Monday – Friday: 8:30 a.m. – 5:30 p.m.
  • Saturday: 10:00 a.m. – 2:00 p.m.

Cash and credit cards (all major credit cards)

University of Miami Athletic Department -5821 San Amaro Drive, Coral Gables, FL 33146

  • 8:30 a.m. – 5:00 p.m. (Monday – Friday)
  • 9:00 a.m. – 12:00 p.m. (Saturday when there is not a home football game)

REFUND, EXCHANGE, REDEMPTION, LOST/STOLEN, WILL CALL POLICIES

Refund Policy:

The Miami Dolphins and the University of Miami have a no-refund policy.

Exchange Policy:

The Miami Dolphins and the University of Miami have a non-exchange policy.

Parking Refund:

No parking refunds are issued at Sun Life Stadium

LOST/STOLEN TICKETS

Tickets are the responsibility of the account holder of record, and if lost or stolen, Sun Life Stadium will only conduct business with the account holder of record. Proper identification must be presented. Sun Life Stadium will replace season and individual tickets under most circumstances. All account holders that need assistance with lost/stolen tickets should notify Sun Life Stadium Ticket Office before game day so the replacement tickets can be processed in a timely manner.

[+] TRANSPORTATION

There is no direct transportation service available to Sun Life Stadium.

Taxi Service

Taxis are available by the Gate 4 entrance. In the event a taxi is not available, the security officer at Gate 4 will be pleased to call one.

Towing Services

Towing services are on site to help guests with vehicle challenges following events.

W

[+] WHEELCHAIRS

Wheelchairs are available for transporting guests to their seating location. Guests may ask the Gate Supervisor for wheelchair assistance. Guests need to supply their own wheelchair if they plan to sit in a wheelchair space during an event. Wheelchairs may not be reserved in advance.

WHEELCHAIR ACCESSIBLE SEATING (Dolphins only)

Seating for guests with disabilities is available and can be purchased at the Stadium Box Office, by calling TicketMaster, by going to www.ticketmaster.com.

Wheelchair seating is available in sections:

  • 100 Level: 103, 107, 118, 122, 125, 128, 131, 138-143, 146, 150, 153 and 156
  • 200 Level: 248 and 249
  • Suites: 213A, 309A and 335A
  • 400 Level: 418, 426 and 446

Ambulatory Seating

During football, seating is available for guests with disabilities, but not requiring a wheelchair. Ambulatory seating can be purchased in most seating areas. Wheelchairs will be available to bring a guest to their seat, but will not be available for use during the event. The guest will be picked up at the conclusion of the event and brought back to the gate.

[+] WILL CALL – TICKET SALE WINDOWS

Football

  • Ticket Will Call is located at the gate H ticket window.
  • Media/Press Will Call is located at gate H.
  • Tickets can be purchased the day of the game at gates B, D, F and H pending availability.
  • Advance ticket purchases can be made on game day at section 146 inside the Stadium.
  • UM Media Will Call is located at gate G
Event Calendar
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April 26th
Miami Auto Fest

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May 3rd
The Walking Dead Escape

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May 17th
Haitian Compas Festival

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May 31st
Run Or Dye 5K

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June 4th
England vs. Ecuador

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June 7th
England vs Honduras

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August 4th
International Champions Cup Finals

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September 6th
Florida A&M vs. University of Miami

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September 13th
Arkansas State vs. University of Miami

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September 27th
Duke vs. University of Miami

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October 5
One Direction

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October 11th
Cincinnati vs. University of Miami

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November 1st
North Carolina vs. University of Miami

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November 15th
Florida State vs. University of Miami

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November 29th
Pittsburgh vs. University of Miami